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Amdocs Software Systems / Rural Cellular - CRM and Billing Managed Services Agreement
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
CRM AND BILLING MANAGED SERVICES AGREEMENT
BETWEEN
RURAL CELLULAR CORPORATION
AND
AMDOCS SOFTWARE SYSTEMS LIMITED
FEBRUARY 5, 2004
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
TABLE OF CONTENTS
1. DEFINITIONS [MOVED TO SCHEDULE 12]...................................................................... 1 2. SCOPE OF SERVICES....................................................................................... 1
2.1 General........................................................................................ 1
2.2 Implementation of Amdocs Systems............................................................... 1
2.3 Outsourcing Services........................................................................... 2
2.4 **............................................................................................. 2
2.5 **............................................................................................. 2
2.6 Additional Services............................................................................ 2 3. SERVICE LEVELS.......................................................................................... 2
3.1 Performance According to Services Levels (SLA)................................................. 2
3.2 **............................................................................................. 2
3.3 Changes in Envelope Parameters................................................................. 3 4. SCHEDULE AND PLANNING FOR SERVICES...................................................................... 3
4.1 Project Plan................................................................................... 3
4.2 Additional Planning............................................................................ 3 5. DISASTER RECOVERY....................................................................................... 4
5.1 Disaster Recovery Plan......................................................................... 4 6. GENERAL SERVICE OBLIGATIONS............................................................................. 4
6.1 Required Consents Under Amdocs' Responsibility................................................. 4
6.2 Amdocs' Roles and Responsibilities............................................................. 4
6.3 **............................................................................................. 4
6.4 Compliance with Plans.......................................................................... 4
6.5 Cooperation.................................................................................... 4
6.6 Effect of Delays............................................................................... 5
6.7 Physical Security.............................................................................. 5
6.8 Territory and Services Recipients.............................................................. 5
6.9 **............................................................................................. 5
6.10 Provision of Interface and System Requirements................................................. 5
6.11 Other Sections................................................................................. 6 7. SERVICES LOCATIONS...................................................................................... 6
7.1 General Locations.............................................................................. 6
7.2 Specific Locations............................................................................. 6
7.3 Other Locations................................................................................ 6
7.4 Applicable Regulations......................................................................... 6
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
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CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
8. PERSONNEL............................................................................................... 6
8.1 Number of Amdocs Personnel..................................................................... 6
8.2 Conduct of Amdocs Personnel.................................................................... 7
8.3 Replacement of Amdocs Personnel................................................................ 7
8.4 Substance Abuse................................................................................ 8
8.5 Responsibility for Personnel................................................................... 8 9. COMPANY'S OBLIGATIONS................................................................................... 8
9.1 Company's Roles and Responsibilities........................................................... 8
9.2 Compliance with Plans.......................................................................... 8
9.3 Acceptance Testing of Amdocs Systems........................................................... 8
9.4 Right To Use Company Equipment, Software....................................................... 9
9.5 Physical Security.............................................................................. 9
9.6 Access to Personnel............................................................................ 9
9.7 Cooperation.................................................................................... 9
9.8 Effect of Delays............................................................................... 9
9.9 Use of Company Facilities...................................................................... 10
9.10 Provision of Interface and System Requirements................................................. 10
9.11 Other Sections................................................................................. 10 10. RIGHT TO USE (RTU) LICENSE TO AMDOCS SYSTEMS; AMDOCS THIRD PARTY SOFTWARE............................... 10
10.1 RTU License Grant.............................................................................. 10
10.2 RTU License Restrictions....................................................................... 10
10.3 Amdocs Third Party Software.................................................................... 11
10.4 Source Code/Documentation Escrow............................................................... 11
10.5 Certain Company Rights......................................................................... 13 11. RELATIONSHIP MANAGEMENT................................................................................. 13
11.1 Steering Committee............................................................................. 13
11.2 Project Management Office...................................................................... 13
11.3 Project Managers............................................................................... 13 12. CHANGE MANAGEMENT PROCEDURES............................................................................ 14
12.1 General........................................................................................ 14
12.2 Changes........................................................................................ 14
12.3 Change Requests................................................................................ 14
12.4 Orders......................................................................................... 15
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
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CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
13. WARRANTIES AND REPRESENTATIONS.......................................................................... 15
13.1 Mutual Warranties of Authorization, Enforceability and Ability to Perform...................... 15
13.2 Warranty and Representation of Non-Infringement................................................ 16
13.3 **............................................................................................. 16
13.4 Excuse for Non-performance..................................................................... 17
13.5 Cure Period for Amdocs System, Services and Additional Services................................ 17
13.6 Disclaimer..................................................................................... 17 14. PAYMENT................................................................................................. 17
14.1 Payments by Company to Amdocs.................................................................. 17
14.2 Invoicing...................................................................................... 18
14.3 Payment In Arrears............................................................................. 18
14.4 Resolution of Payment Disputes................................................................. 18
14.5 Escrow of Disputed Amounts..................................................................... 19
14.6 Price Increase Limitations..................................................................... 19
14.7 Taxes.......................................................................................... 19
14.8 **............................................................................................. 20 15. TERM AND TERMINATION.................................................................................... 20
15.1 Initial Term of Agreement...................................................................... 20
15.2 Extension of Agreement......................................................................... 20
15.3 Termination for Force Majeure.................................................................. 20
15.4 Termination for Other Cause.................................................................... 21
15.5 **............................................................................................. 21
15.6 **............................................................................................. 21
15.7 Additional Termination Procedures.............................................................. 21
15.8 **............................................................................................. 23 16. GENERAL TERMS AND CONDITIONS............................................................................ 23
16.1 Compliance with Laws........................................................................... 23
16.2 Intellectual Property Rights................................................................... 23
16.3 Confidentiality................................................................................ 24
16.4 Data Privacy and Security...................................................................... 25
16.5 Non-Solicitation of Employees.................................................................. 25
16.6 No Waiver...................................................................................... 25
16.7 Liability...................................................................................... 25
16.8 Conflict of Interest........................................................................... 26
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
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CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
16.9 Force Majeure.................................................................................. 26
16.10 Audits and Records............................................................................. 27
16.11 Severability................................................................................... 28
16.12 Entire Agreement and Changes................................................................... 28
16.13 Governing Law and Dispute Resolution........................................................... 29
16.14 Independent Contractors........................................................................ 31
16.15 Risk of Loss................................................................................... 32
16.16 Assignment and Subcontracts.................................................................... 32
16.17 Indemnification................................................................................ 33
16.18 Insurance...................................................................................... 35
16.19 [omitted, not used]............................................................................ 35
16.20 Survival of Obligations........................................................................ 35
16.21 Headings not Controlling....................................................................... 35
16.22 Notices........................................................................................ 36
16.23 Successors and Assignees....................................................................... 36
16.24 Publicity...................................................................................... 36
16.25 Third Party Beneficiaries...................................................................... 37
16.26 Covenant of Good Faith......................................................................... 37
16.27 Acknowledgment................................................................................. 37
16.28 Order of Preference............................................................................ 37
16.29 Execution of Agreement......................................................................... 37
16.30 Tradenames/Trademarks.......................................................................... 37
16.31 **............................................................................................. 38
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
v
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
SCHEDULES AND EXHIBITS
Except for Schedules 12 and 14, all Schedules and Exhibits listed below are subject to the confidential treatment request
SCHEDULE 1 - AMDOCS FACILITIES SCHEDULE 2 - COMPANY FACILITIES SCHEDULE 3 - ** SCHEDULE 4 - ENVELOPE PARAMETERS SCHEDULE 5 - LEGACY SYSTEMS SCHEDULE 6 - PRICING SCHEDULE 7 - DOCUMENTATION SCHEDULE 8 - ROLES AND RESPONSIBILITIES SCHEDULE 9 - SERVICE LEVEL AGREEMENT SCHEDULE 10 - IMPLEMENTATION AND MIGRATION SERVICES SCHEDULE 11 - OUTSOURCING SERVICES SCHEDULE 12 - DEFINITIONS SCHEDULE 13 - DISASTER RECOVERY PLAN SCHEDULE 14 - RCC AFFILIATES SCHEDULE 15 - STEERING, CHANGE REQUEST, SLA REVIEW BOARD, EXECUTIVE
OPERATIONS COMMITTEES SCHEDULE 16 - ** SCHEDULE 17 - FORM OF ORDER SCHEDULE 18 - TERMINATION ASSISTANCE SCHEDULE 19 - NON-DISCLOSURE AGREEMENT BETWEEN AMDOCS AND RCC AND AMENDMENT SCHEDULE 20 - NDA FOR SUBCONTRACTORS OF RCC OR OTHER THIRD PARTIES SCHEDULE 21 - AMDOCS' COMPETITORS SCHEDULE 22 - SCHEDULE OF SUBSCRIPTIONS SCHEDULE 23 - INSURANCE SCHEDULE 24 - ** SCHEDULE 25 - **
EXHIBIT A - ** EXHIBIT B - **
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
vi
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
CRM AND BILLING MANAGED SERVICES AGREEMENT
THIS CRM AND BILLING MANAGED SERVICES AGREEMENT ("AGREEMENT") is made as of the 5th day of February, 2004 (the "EFFECTIVE DATE") by and between RURAL CELLULAR CORPORATION, a corporation incorporated under the Laws of the State of Minnesota, the United States of America, having its principal offices at 3905 Dakota Street SW, Alexandria, MN, 56308 ("COMPANY") and AMDOCS SOFTWARE SYSTEMS LIMITED, a corporation incorporated under the Laws of Ireland, having its principal offices at Regus House, 2nd Floor, Harcourt Centre, Harcourt Road, Dublin 2, Ireland ("AMDOCS") (except as specifically provided otherwise, all capitalized terms shall have the meanings set forth in Schedule 12).
WHEREAS Company is a provider of various types of communications services, and Amdocs is a provider of customer relationship management ("CRM") and billing software and related outsourcing services for providers of communications services;
WHEREAS Company desires to procure from Amdocs, and Amdocs desires to provide to Company, the Amdocs Solution, inclusive of a RTU License to the Amdocs Systems and the Services, including, without limitation, the following services: (i) services for the implementation of Amdocs' proprietary billing and CRM software products defined herein as the Amdocs Systems, which will replace Company's Legacy Systems; (ii) support services for the migration of Company's existing subscriber base from the Legacy Systems to the Amdocs Solution, and (iii) ongoing services for the operation, support and maintenance of the Amdocs Solution, defined herein as the Outsourcing Services;
WHEREAS the Amdocs Solution to be provided by Amdocs pursuant to this Agreement, taken as a whole, is "mission critical" to Company;
WHEREAS this Agreement sets forth the terms and conditions under which Company will procure the Amdocs Solution from Amdocs, and Amdocs will provide the Amdocs Solution to Company; and
NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and of other good and valid consideration, the receipt and sufficiency of which are hereby acknowledged, Company and Amdocs hereby agree as follows:
1. DEFINITIONS [MOVED TO SCHEDULE 12]
2. SCOPE OF SERVICES
2.1 GENERAL
Amdocs shall perform the Services in accordance with this Agreement, as
more fully specified in Sections 2 and 3 and the applicable Schedules.
Amdocs shall also provide any Additional Services ordered by Company
pursuant to Section 12.4.
2.2 IMPLEMENTATION OF AMDOCS SYSTEMS
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
1
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
2.2.1 Amdocs will provide Company and Company Affiliates with services for
the implementation of the Amdocs Systems, as specified in Schedule 10
(the "IMPLEMENTATION AND MIGRATION SERVICES") and in accordance with
the Project Plan.
2.2.2 The Implementation and Migration Services shall be provided as
specifically defined and described in Schedule 10.
2.3 OUTSOURCING SERVICES.
2.3.1 Amdocs will perform the billing and CRM operations of the Amdocs
Systems, as further defined in Schedule 11 (the "OUTSOURCING
SERVICES"), commencing on completion of the Implementation and
Migration Services for each applicable Company region, as specified in
Schedule 10.
2.3.2 The Outsourcing Services shall be provided as specifically defined and
described in Schedule 11.
2.4 **.
2.5 **.
2.5.1 **.
2.5.2 Company shall promote to its Affiliates (who are in the wireless,
wireline and/or prepaid telecommunication services in the Territory to
end user customers, but who are not then receiving services hereunder),
such of Amdocs' Services as Company has received from Amdocs and has
been satisfied with, such promotion to include, but not be limited to,
the following:
**
2.6 ADDITIONAL SERVICES.
2.6.1 Company, for itself or for any Company Affiliates, may request
Additional Services from Amdocs pursuant to the Change Management
Procedures.
2.6.2 The parties anticipate that the Services will evolve and be
supplemented, modified, enhanced or replaced over time to keep pace
with technological advancements and improvements in the methods of
delivering information technology services. Such evolution will not of
itself be deemed to result in Additional Services.
3. SERVICE LEVELS
3.1 PERFORMANCE ACCORDING TO SERVICES LEVELS (SLA).
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
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CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
3.1.1 Amdocs will perform the Services for Company and Company Affiliates
receiving Services hereunder in accordance with the Service Levels
specified in Schedule 9.
3.1.2 Amdocs shall measure and report to Company its performance results
against the Service Levels in the manner specified in Schedule 9.
3.1.3 The Parties intend to continuously monitor and improve the
quality/performance of the Services throughout the Term and accordingly
to enhance the corresponding Service Levels as applicable as further
provided in Schedule 9.
3.2 **.
3.3 CHANGES IN ENVELOPE PARAMETERS.
Any changes in the Envelope Parameters, and any effects of such changes
on the Service Levels and any other provisions of this Agreement, are
subject to the terms and conditions of Schedule 4. **
4. SCHEDULE AND PLANNING FOR SERVICES
4.1 PROJECT PLAN.
4.1.1 During the IIW phase:
Amdocs will work with Company to document the detailed functional
application deliverables and to develop a detailed implementation and
project plan for the performance of the Implementation and Migration
Services, including documentation of all project milestones and
deliverables (the "PROJECT PLAN").
4.1.2 At the conclusion of the IIW, Amdocs shall submit the IIW deliverables,
including the Project Plan, for Company's approval. Company agrees to
respond to all of Amdocs' requests in a timely manner, and to review
and confirm whether Company approves of such deliverables within ** of
submission. The Parties acknowledge that failure to confirm approval of
the IIW deliverables within such time period may jeopardize compliance
with the project timetable agreed between the parties. Once approved,
the Project Plan shall be attached to this Agreement as part of
Schedule 10). No provisions of the Project Plan shall amend, modify or
replace any provisions of this Agreement unless the Project Plan
specifically notes that it overrides the provisions hereof.
4.2 ADDITIONAL PLANNING.
4.2.1 In addition to the Project Plan, and as part of the Services, the
Parties shall develop the following plans, in accordance with the Roles
and Responsibilities Document attached as Schedule 8:
**
(The Project Plan, the other plans listed above, and all other plans
described in this Agreement or otherwise developed by the Parties
arising out of or contemplated by this Agreement and the Services may
herein collectively be referred to as the "PLANS".)
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
3
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
5. DISASTER RECOVERY
5.1 DISASTER RECOVERY PLAN.
5.1.1 As part of the Outsourcing Services, Amdocs is responsible for
maintaining and implementing a plan for the Amdocs Solution in the
event of a disaster affecting the production data center at the Amdocs
Site in ** as defined in Schedule 13.
6. GENERAL SERVICE OBLIGATIONS
6.1 REQUIRED CONSENTS UNDER AMDOCS' RESPONSIBILITY.
Amdocs shall be responsible for obtaining and providing any Required
Consents in connection with the Amdocs Equipment, the Amdocs
Facilities, and the Amdocs Third Party Software, and shall undertake
all administrative activities necessary to obtain such Required
Consents as a part of the Services without additional costs to Company.
At Amdocs' request, Company will cooperate with Amdocs in obtaining
such Required Consents by executing certain written communications and
other documents prepared or provided by Amdocs or by providing other
assistance reasonably requested by Amdocs.
6.2 AMDOCS' ROLES AND RESPONSIBILITIES.
Amdocs will perform all of the tasks designated as Amdocs' tasks in the
Roles and Responsibilities Document. Amdocs acknowledges and agrees
that its timely and proper performance of such tasks is required for
Company's performance of the tasks designated as Company's tasks in the
Roles and Responsibilities Document that are dependent upon Amdocs'
preceding tasks. Amdocs will ensure prompt and full compliance by
Amdocs with Amdocs' warranties set forth in Sections 13.1, 13.2 and
13.3 below.
6.3 **
**
6.4 COMPLIANCE WITH PLANS.
Amdocs will comply with the schedules and perform the activities
designated as Amdocs' tasks in the Plans.
6.5 COOPERATION.
Amdocs acknowledges that Company's performance hereunder requires
information and cooperation from Amdocs and performance of Amdocs'
responsibilities under this Agreement. Accordingly, Amdocs shall
provide Company with complete, timely and accurate information
regarding Amdocs' requirements and all other data and information
reasonably necessary for performance by Company.
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
4
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
6.6 EFFECT OF DELAYS.
6.6.1 In the event of delays in the performance of Amdocs' obligations
hereunder or the inability to perform such obligations that are
required to be performed in order for Company to perform its
obligations, Company will have additional time to perform, and be
excused from performing, its affected obligations for such period as
will be agreed by the Parties, **.
6.6.2 **
6.6.3 The provisions of this Section 6.6 shall not apply to delays caused by
Force Majeure Events.
6.7 PHYSICAL SECURITY.
Amdocs is responsible for the physical security of the Amdocs Sites as
detailed more fully in Schedule 1.
6.8 TERRITORY AND SERVICES RECIPIENTS.
6.8.1 Amdocs shall provide the Services solely within the Territory with
respect to the number of Subscriptions of Company and its Affiliates,
as currently estimated in Schedule 22, and subject to growth in
accordance with this Agreement for Company's Current Lines of Business
(as of the Effective Date), and in accordance with the remainder of
this Section 6.8.
6.8.2 Company shall be liable for the acts and omissions of the Company
Affiliates and their compliance with the terms and conditions of this
Agreement. Amdocs Limited shall be liable for the acts and omissions of
Amdocs and all Amdocs Affiliates and their compliance with the terms
and conditions of this Agreement as provided more fully in the
guarantee referenced in Section 16.7.5.
6.8.3 **.
6.8.4 **.
6.8.5 **.
6.9 **.
6.10 PROVISION OF INTERFACE AND SYSTEM REQUIREMENTS.
In accordance with the applicable Project Plan milestone, Amdocs shall
provide Company with interface and system requirements for Company's
point of sale and call center systems, subject to Section 9.10 below.
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
5
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
6.11 OTHER SECTIONS.
For avoidance of doubt, the obligations specified in this Section 6 are
in addition to Amdocs' other obligations specified in this Agreement
and any Orders to be placed by Company hereunder.
7. SERVICES LOCATIONS.
7.1 GENERAL LOCATIONS.
The Services will be provided by Amdocs at the locations and Sites
specified in this Section 7.
7.2 SPECIFIC LOCATIONS.
7.2.1 The Implementation and Migration Services will be performed at the
Amdocs Sites in ** and at the Company Sites.
7.2.2 The Outsourcing Services will be performed at the Amdocs Sites in **.
7.2.3 The Disaster Recovery Services will be performed at the Amdocs Site in
**.
7.3 OTHER LOCATIONS.
7.3.1 In addition to the locations specified in Section 7.2 and
notwithstanding such section, Amdocs shall be permitted to perform the
Outsourcing Services at sites within the Territory other than those
located in ** upon written notice to Company, subject to Section
16.16.2(e) below; in addition, Amdocs may utilize its existing
development centers worldwide in the performance of the Services.
7.3.2 Notwithstanding the foregoing, Amdocs will perform portions of the
Services at the Company Sites as required in order to provide the
Services in accordance with Amdocs' obligations under this Agreement.
7.4 APPLICABLE REGULATIONS.
7.4.1 While providing any services at the Company Sites, Amdocs shall
maintain and cause the Amdocs Personnel to adhere to the operational,
safety and security standards, requirements, restrictions and
procedures then in effect at the Company Sites that have been provided
to Amdocs in writing.
7.4.2 The Company Personnel that use the Amdocs Sites will be subject to the
operational, safety and security standards, requirements, restrictions
and procedures then in effect at the Amdocs Sites that have been
provided to Company in writing.
8. PERSONNEL
8.1 NUMBER OF AMDOCS PERSONNEL.
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
6
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
8.1.1 Amdocs shall assign sufficient Amdocs Personnel to provide the Services
and any Additional Services in accordance with this Agreement (and, in
the case of Additional Services, the applicable Order).
8.1.2 Amdocs shall provide the Services and any agreed Additional Services
through properly qualified (including having the relevant experience
necessary for the applicable Service) and competent personnel.
8.1.3 At or before the first meeting of the Steering Committee, the key
Amdocs Service Manager and the key Amdocs development manager will be
identified as well as such other key Amdocs personnel as the Parties
may mutually agree (the "KEY PERSONNEL"). **
8.1.4 ** Amdocs shall use its commercially reasonable ** efforts to ensure
that departing Amdocs Personnel provide training to incoming Amdocs
Personnel prior to any personnel transition. ** the preparation and
negotiation of Additional Services or project proposals for Company to
the extent requested by Company, required by this Agreement, or
permitted under this Agreement; employee training; the performance of
incidental administrative requirements (e.g., preparation of internal
reports, completion of time sheets); and participation in shared
services working groups in support of Company. Each Party recognizes
that Amdocs Personnel ** providing Services to Company under this
Agreement may perform similar services for others and, except as
otherwise expressly agreed, this Agreement shall not prevent Amdocs
from using personnel and equipment provided to Company under this
Agreement for such purposes. **
8.2 CONDUCT OF AMDOCS PERSONNEL.
While at any Company Sites, Amdocs Personnel shall: (a) comply with
Company's rules and regulations regarding personal and professional
conduct generally applicable to personnel at such facilities that have
been disclosed to Amdocs in writing; (b) comply with all reasonable
requests of Company Personnel pertaining to personal and professional
conduct, and (c) otherwise conduct themselves in a businesslike manner.
8.3 REPLACEMENT OF AMDOCS PERSONNEL.
8.3.1 In the event that Company determines lawfully and in good faith that
the continued assignment to any Company Sites of any Amdocs Personnel
is not in the best interests of Company as a result of the
qualifications, training, competence, performance or behavior of such
personnel, then Company shall give Amdocs written notice to that effect
and providing Company's reasons for such conclusion.
**Information omitted and filed separately with the Securities and Exchange Commission pursuant to a request for confidential treatment.
7
CONFIDENTIAL TREATMENT REQUESTED Exhibit 10.2 Redacted
8.3.2 Promptly after its receipt of such a request by Company, Amdocs shall
investigate the matters stated in the request and discuss its findings
with Company. Company shall allow Amdocs a meaningful opportunity to
discuss such findings with Company during a period of not less than **
8.4 SUBSTANCE ABUSE.
To the extent permitted by applicable Laws, Amdocs agrees to remove any
Amdocs Personnel w...
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