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EDS / ServiceWare - Master Software License Agreement
Confidential portions of this Exhibit have been omitted and are identified by square brackets ([ ]) and three asterisks (***). Such material has been separately filed with the Securities and Exchange Commission pursuant to a request for confident
ial treatment.
MASTER SOFTWARE LICENSE AGREEMENT
ELECTRONIC DATA SYSTEMS CORPORATION
SERVICEWARE TECHNOLOGIES, INC.
JUNE 30, 2000 TABLE OF CONTENTS
MASTER SOFTWARE LICENSE AGREEMENT
ARTICLE 1. AGREEMENT, TERM, AND DEFINITIONS.......................................1
1.01 AGREEMENT AND TERM.____________________________________________________1
1.02 CERTAIN DEFINITIONS.___________________________________________________1
ARTICLE 2. PURCHASE ORDERS........................................................2
2.01 ISSUANCE AND ACCEPTANCE OF PURCHASE ORDERS.____________________________2
2.02 EVALUATION PURCHASE ORDERS.____________________________________________3
2.03 CANCELLATION OF PURCHASE ORDERS._______________________________________3
ARTICLE 3. PROVISION OF LICENSED SOFTWARE AND SERVICES............................3
3.01 GENERAL._______________________________________________________________3
3.02 TRANSPORTATION OF LICENSED SOFTWARE.___________________________________3
3.03 RISK OF LOSS.__________________________________________________________4
3.04 INSTALLATION OF LICENSED SOFTWARE._____________________________________4
3.05 RIGHT TO CANCEL FOR DELAYS.____________________________________________4
3.06 SERVICES IN GENERAL.___________________________________________________4
3.07 TIME AND MATERIALS SERVICES.___________________________________________5
3.08 USE OF EXISTING MATERIALS._____________________________________________6
3.09 FURTHER ACTS.__________________________________________________________6
3.10 EDS BUSINESS PRACTICES.________________________________________________6
3.11 TIME OF PERFORMANCE____________________________________________________6
3.12 EDUCATION SERVICES.____________________________________________________6
ARTICLE 4. PROVISION OF LICENSED SOFTWARE.........................................6
4.01 ACCEPTANCE OF LICENSED SOFTWARE._______________________________________6
4.02 GRANT OF LICENSE.______________________________________________________7
4.03 TRANSFER OF LICENSED SOFTWARE._________________________________________7
4.04 OWNERSHIP OF LICENSED SOFTWARE AND MODIFICATIONS.______________________7
4.05 PROPRIETARY MARKINGS.__________________________________________________8
4.06 DUPLICATION OF DOCUMENTATION.__________________________________________8
4.07 PROTECTION OF LICENSED SOFTWARE._______________________________________8
4.08 LICENSED SOFTWARE SUPPORT AND MAINTENANCE SERVICES.____________________8
4.09 LICENSED SOFTWARE SUPPORT AND MAINTENANCE SERVICES OPTIONS.____________9
i 4.10 PROVISION OF SOURCE CODE._____________________________________________10
4.11 ACQUISITION OF THIRD PARTY SOFTWARE.__________________________________10
4.12 [INTENTIONALLY LEFT BLANK]____________________________________________10
4.13 RESALE OF PRODUCTS BY EDS.____________________________________________11
4.14 DIVESTITURE OF BUSINESS.______________________________________________11
ARTICLE 5. WARRANTIES, INDEMNITIES, AND LIABILITIES..............................12
5.01 WARRANTY._____________________________________________________________12
5.02 PROPRIETARY RIGHTS INDEMNIFICATION.___________________________________13
5.03 CROSS INDEMNIFICATION.________________________________________________13
5.04 LIMITATION OF LIABILITY.______________________________________________13
5.05 INSURANCE.____________________________________________________________14
5.06 SURVIVAL OF ARTICLE.__________________________________________________14
ARTICLE 6. PAYMENTS TO SUPPLIER..................................................14
6.01 CHARGES, PRICES, AND FEES FOR LICENSED SOFTWARE AND SERVICES._________14
6.02 MODIFICATIONS TO CHARGES._____________________________________________15
6.03 AUTO PAYMENT._________________________________________________________15
6.04 PAYMENT THROUGH INVOICING.____________________________________________16
6.05 TAXES.________________________________________________________________16
ARTICLE 7. TERMINATION...........................................................17
7.01 TERMINATION FOR CAUSE.________________________________________________17
7.02 TERMINATION FOR INSOLVENCY OR BANKRUPTCY._____________________________17
7.03 TERMINATION FOR NON-PAYMENT.__________________________________________17
7.04 TERMINATION OF SOFTWARE LICENSE.______________________________________18
7.05 RIGHTS UPON TERMINATION.______________________________________________18
7.06 RETURN OF MATERIALS.__________________________________________________18
ARTICLE 8. MISCELLANEOUS.........................................................18
8.01 BINDING NATURE, ASSIGNMENT, AND SUBCONTRACTING._______________________18
8.02 AUTHORITY TO CONTRACT.________________________________________________18
8.03 COUNTERPARTS._________________________________________________________19
8.04 HEADINGS._____________________________________________________________19
8.05 AUTHORIZED AGENCY.____________________________________________________19
8.06 RELATIONSHIP OF PARTIES.______________________________________________19
8.07 CONFIDENTIALITY.______________________________________________________19
8.08 MEDIA RELEASES._______________________________________________________20
8.09 DISPUTE RESOLUTION.___________________________________________________20
ii
8.10 PROPOSALS AND SPECIAL PROJECTS._______________________________________20
8.11 GOVERNMENTAL CUSTOMERS._______________________________________________20
8.12 INTERNATIONAL BUSINESS._______________________________________________21
8.13 COMPLIANCE WITH LAWS._________________________________________________21
8.14 EXPORT._______________________________________________________________21
8.15 NOTICES.______________________________________________________________21
8.16 FORCE MAJEURE.________________________________________________________22
8.17 SEVERABILITY._________________________________________________________22
8.18 WAIVER._______________________________________________________________22
8.19 REMEDIES._____________________________________________________________22
8.20 SURVIVAL OF TERMS.____________________________________________________22
8.21 NONEXCLUSIVE MARKET AND PURCHASE RIGHTS.______________________________22
8.22 GOVERNING LAW.________________________________________________________23
8.23 ENTIRE AGREEMENT._____________________________________________________23
LIST OF EXHIBITS
EXHIBIT A:
EDS BUSINESS PRACTICES
EXHIBIT B:
CHARGES, PRICES, AND FEES
EXHIBIT C:
THIRD PARTY SYSTEM ACCESS AGREEMENT
EXHIBIT D:
INTENTIONALLY LEFT BLANK
EXHIBIT E:
EDUCATION SERVICES
EXHIBIT F:
DIRECT COMPETITORS
MASTER SOFTWARE LICENSE AGREEMENT
THIS MASTER SOFTWARE LICENSE AGREEMENT (the "Agreement"), dated June 29, 2000 (the "Effective Date"), is between SERVICEWARE TECHNOLOGIES
, INC., a Delaware corporation ("Supplier"), and ELECTRONIC DATA SYSTEMS CORPORATION, a Delaware corporation ("EDS").
W I T N E S S E T H:
WHEREAS, EDS desires to have the right to license computer software programs and to obtain services from Supplier from time to time; and
WHEREAS, Supplier is willing to provide computer softwar