Stock Option Exchange Program Telephone Script

Exhibit (a)(11)

Charter Communications Telephone Election Script
For
Option Exchange Program Option Holder Hears This Script Speech 1 Thank you for calling the Charter Communications Stock Option Exchange Program line. Speech 2 Please enter the last 6 digits of your social security number Please enter your personal identification number (PIN) located on the Personal Statement in the materials you recently received through the mail or e-mail. If you don't have a PIN, please call 1-888-778-1316, between the hours of 9AM and 6PM Eastern Standard Time for assistance. Speech 3 Please enter the last 6 digits of your social security number Speech 4 Please choose from the following options. You may make your selection at any time To elect to exchange your options press 1 To elect to NOT exchange your options press 2 T ...