Service Level Agreement

DATED:


_______________________________________________


SERVICE LEVEL AGREEMENT


_______________________________________________


(1) COPY DATA LIMITED


(2) GEHIS LIMITED


DMH


100 Queens Road Brighton
East Sussex BN1 3YB


DMH is the new trading name of Donne Mileham & Haddock THIS AGREEMENT is made the


BETWEEN


1. COPY DATA LIMITED (registered number 3106266) whose registered office
is at The Arena, Raleigh Court, Priestly Way, Crawley, West Sussex RH10
2PD ("Copydata")


2. GEHIS LIMITED (registered number 2101992) whose registered office is at
Sapphire Court, Waisgrove Triangle, Coventry CV2 2TX ("Gehis")


IT IS HEREBY AGREED as follows:-


1. DEFINITIONS


In this agreement the following terms have the following meanings:


"Channel" means the chain of supply of Contracted Items to Copydata
being from the manufacturer and through a distributor;


"Contracted Items" means items of stock of the type as listed in the
Schedule;


"Operations" means the division of Gehis responsible for managing the
IT systems and requirements of Gehis;


"Image" means a specification of additi64,ftq'uirements for the
Contracted Items;


"Minimum Stock Level" means the minimum levels of stock of the
Contracted Items as set out in the Schedule, which may be revised by
agreement in writing signed by both parties;


"Terms" means the standard Copydata terms of supply of goods.


2. STOCK LEVELS


2.1.1 Copydata undertakes to use all reasonable endeavours
to maintain the Minimum Stock Level for all
Contracted Items, but shall not be expected to do so
for any Contractual Item which the Channel ceases to
supply or reduces the supply of.


2.1.2 In order to try to minimise the effect on Gehis where
supply of any Contracted Item through the Channel
ceases or is reduced, Copydata will subject to
written approval from Operations order such extra
amounts of the Contracted Items as it believes
reasonably necessary to meet the requirements of
Gehis.
2.2. Copydata shall send daily e-mails to Gehis showing the current
stock levels of the Contracted Items.


2.3. The Minimum Stock Level was agreed by the parties to cover the
normal requirements of Operations. However if the entire stock
of any Contracted Item is ordered during any 5 business day
period-,without sufficient prior notice, it is acknowledged
that Copydata shall not have had sufficient time to replenish
the stock, and shall have no liability for any failure to meet
a subsequent order within the next 5 business days. In order
that Copydata can endeavour to meet any such orders, Gehis
shall where it anticipates requiring in excess of the Minimum
Stock Level of any Contracted Item give 5 business days
notice.


3. VALUE ADDED SERVICES


In addition to the Terms under which Copydata presently supplies goods
to Gehis, Copydata shall in respect of the Contracted Items provide the
following Value Added Services:


3.1. Hardware Register


Copydata shall maintain, update and issue a register of all
items that it has supplied to Gehis under this agreement (the
"Hardware Register") on a monthly basis


3.2. Imaging


3.2.1 If requested to load images onto a Desktop or Laptop,
Operations shall provide to Copydata a master Image,
which Copydata shall apply to all the Contracted
Items.


3.2.2 Copydata shall within the Hardware Register record
details of the type of Image used on each system.


3.2.3 When there is any change in the technical
specification of the Contracted Items Copydata shall
with prior agreement make any reasonably necessary
amendments to the Image and shall record a copy of
the amended Image onto CD Rom and forward it to
Operations.


4. DELIVERY OF CONTRACTED ITEMS
...