IBM Customer Agreement Statement of Work for Custom Solution

IBM Customer Agreement Statement of Work for Custom Solution







1 Description



We provide to you enhanced IBM Workgroup Services (Version 2.1) as an IBM Global Services Service (called a . Custom Solution.). Except as modified or supplemented by this Statement of Work for Custom Solution (.Statement of Work.), the IBM Workgroup Serv ices (Version 2.1) are provided subject to the applicable terms of the IBM Global, Services Managed Messaging and Collaborative Services Service Description and Fee Schedule, which are subject to change.



In addition to other Lotus Notes and Lotus Domino ap plications and databases resident on our facilities, the Custom Solution will provide and or support your following specific requirements: Surety Digital Notary Service; AntiVirus; Server Failover; Site Failover; and Streamlined Registration.



1.1 Surety Digital Notary Service



The Custom Solution will support the Surety Digital Notary Service which secures your applications resident on our facilities. You shall obtain necessary software license(s) and provide to us documentation specifying procedures for the implementation, configuration and support of the Surety Digital Notary Service.



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Each of us agrees that the complete agreement between us about this transaction consist s of: 1) this Statement of Work; 2) the IBM International Customer Agreement and its Attachment for IBM Global Services' Network Services (or any equivalent document signed by both of us); and 3) any applicable Transaction Documents. This agreement supers edes and replaces the Advantis Application Provider Agreement dated July 7, 1997



Agreed to: Agreed to: IntraLinks, Inc. International Business Machines



By: By:

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Authorized Signature Authorized Signature



Name (type or print) Name (type or print)



Date: 2/19/99 Date: 2-25-99



Enterprise Number: 5253837 Customer Agreement Number: ADV7179D



Customer Number: 5253837 Custom Solution Number:



Enterprise Address: 1372 Broadway

Floor 12A

New York, NY 10018



After signing, please return a copy of this Statement of Work to the following address:



IBM Global Services

3405 W. Dr. M. L. King Jr. Blvd.

Tampa, FL 33607

Attention: Order Fulfillment Services



January 14, 1999 Page 1 of 7

We shall provide a firewalled server environment for hosting the Surety Server and IntraLinks unrestricted Lotus Notes Agents. We shall provide boarding of the Surety Server and review and qualify all your unrestricted Lotus Notes Agents.



The security of the Surety Server is solely your responsibility. You shall notify us if the Surety Server is down or performance degraded. You shall immediately notify us when new versions of th e Surety server are implemented and obtain necessary software licenses. You shall submit all Lotus Notes unrestricted agents to us for review.



1.2 AntiVirus



We shall provide Symantec Norton antivirus ("AntiVirus") software on all IBM servers dedicated to IntraLinks. The AntiVirus software will detect known viruses at the operating system level, in Lotus Notes documents, emails and attachments, and will attempt to cleanse the infected file. If an infected file is found, an alert message will be sent to th e IntraLinks Notes Administrator, the sender of the infected file, and the recipient of the infected file. Files that cannot be cleaned of viruses will be quarantined in a NAVLOG.NSF database. Files older than 30 days will be purged from the database. IBM shall update new virus patches as they become available from Symantec.



The IntraLinks Notes Administrator shall monitor for quarantined virus files and either release, correct or delete the quarantined documents from the NAVLOG.NSF.



1.3 Server Failover



For the provided server environment, we shall cluster servers to enhance server availability. The clustered servers will set up for real-time replication and configured as set forth in Exhibit "A" hereto.



You shall create replicas of IntraLinks Lotus Notes applications on all Schaumburg/Portsmouth, UK, servers within a cluster. You shall set up all database replication stubs and schedules between clustered servers on the Schaumburg site and between cluster ed servers on the Portsmouth site.



1.4 Site Failover



In the event that a server from the provided environment fails to perform, we shall attempt to re-start the primary server. If we determine that the primary server cannot be brought back up and stabiliz ed in the appropriate length of time, then we will initiate manual failover procedures. After re-boot, the failover server will be in the state represented by the last replication and backup of Lotus Notes of the failed primary server.



We shall provide an off-site location in Portsmouth, UK, for failover server(s) in the event of a disaster at our primary facility in Schaumburg, Illinois. We shall notify your administrator if the Schaumburg site fails and coordinate changing IntraLinks domains over to the off-site location. You shall set up all database replication stubs and schedules between Schaumburg and Portsmouth. You shall board and test your application(s) on the Portsmouth servers.



When we notify ...