EXODUS COMMUNICATIONS, INC
MASTER SERVICES AGREEMENT
AGREEMENT NO. ____
THIS MASTER SERVICES AGREEMENT (this "Agreement") is made effective as of the Acceptance Date (November 7, 1997) indicated in the Services and Price Form attached hereto as Attachment 1, by and between Exodus Communications, Inc., a
------------ California corporation doing business 2650 San Tomas Expressway, Santa Clara, California 95051 ("Exodus") and the customer identified below ("Customer").
A. Exodus is in the business of providing certain services to
its customers, including Internet connectivity and the provision and
maintenance of physical space and facilities suitable for the
placement and operation of telecommunications, networking, and other
computer equipment.
B. Customer desires to engage Exodus to provide such services
to Customer, and Exodus desires to provide such services, on the terms
and conditions of this Agreement.
C. Customer and Exodus have agreed to enter into this Agreement
for Exodus's provision of, and Customer's payment to Exodus for such
This Agreement, including all Attachments hereto listed below, which are incorporated herein by this reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter
hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter.
EXODUS COMMUNICATIONS, INC. Customer Name: GEOCITIES 2650 San Tomas Expressway Address: 1918 Main Street, 3rd Floor Santa Clara, CA 95054 Santa Monica, CA 90405-1030
Phone: (408) 346-2200 Phone: (310) 664-6500
Fax: (408) 346-2206 Fax: (310) 664-6520
Signature: /s/ Dick Stoltz Signature: /s/ John C. Rezner
----------------------- ---------------------------- Print Name: Dick Stoltz Print Name: John C. Rezner
--------------------- --------------------------- Title: CFO and COO Title: V.P. Operations
-------------------------- -------------------------------- Date: 11/10/97 Date: 11/08/97
--------------------------- ---------------------------------
INCLUDES: X Attachment 1: Services and Price Form
X Attachment 2: Terms and Conditions
X Attachment 3: Rules and Regulations
X Attachment 4: Customer Equipment
X Attachment 5: Registration Form
X Attachment 6: Negotiated Changes
EXODUS
ATTACHMENT 1
PRICE QUOTATION FOR INTERNET DATA CENTER SERVICES
Customer Name: GeoCities Quote No: 0428-1A
Request for Service November 9, 1997 __________________________
GEOCITIES SOLUTION
------------------
Exodus Communications shall provide GeoCities with scaleable bandwidth as needed, a Virtual Internet Data Center, Tape Back-Up Services, Switch Management Services, System Administration, Management Services for $[***] per Mbps as outlined below:
Colocation Connectivity Tiered Pricing:
- ---------------------------- ------------------------------------- ---------- ---------------- ----------------------
Product Number Description Qty Start up Monthly
- ---------------------------- ------------------------------------- ---------- ---------------- ----------------------
Exo-ColNet-U100 Dedicated Bandwidth as Required, 2 $[***]
Fast Ethernet connection(s), Floor
at 120 Mpbs (See Billing Schedule
Below)
- ---------------------------- ------------------------------------- ---------- ---------------- ----------------------
Exo-ColNet-U100SU Colocation backbone setup, per 100 2 $[***]
Mbps feed
- ---------------------------- ------------------------------------- ---------- ---------------- ----------------------
EXODUS SUBTOTAL $[***] $[***]
- ---------------------------- ------------------------------------- ---------- ---------------- ----------------------
. Exodus Communications shall provision Full Duplex dedicated 100 Mbps
Fast Ethernet Connection(s) to GeoCities' colocation environment within
Exodus' Santa Clara Data Center as required to meet GeoCities bandwidth
Billing Schedule for 120 Mbps Floor
- --------------------------------------------- --------------------------------------------
Time Period Total Due per Month
- --------------------------------------------- --------------------------------------------
Upon Connectivity through Fifty Month Usage Based @ $[***] per Mbps
- --------------------------------------------- --------------------------------------------
Sixth Month After Connectivity @ 120 Mbps $[***]@ 120 Mbps
- --------------------------------------------- --------------------------------------------
[***] Confidential treatment requested for redacted portion.
BILLING SCHEDULE TERMS: For the initial 150 Days and based on installation of two Fast Ethernet Connections to GeoCities colocation environment within Exodus' Santa Clara Data Center, Exodus shall bill GeoCities $ [*
**] per Mbps on a usage basis. At the conclusion of the sixth month and each month thereafter, GeoCities shall be billed at a floor of 120 Mbps at $[***] per Mbps, minimum, plus any additional usage over the 120 Mbps at a rate of $[***] per month using th
e 95th percentile usage measurement as described below.
[***] Confidential treatment requested for redacted portion.
Additional Products and Services included in rate of $[***] per Mbps per Month:
- ----------------------- --------------------------------------- --------------- --------------- ---------------
PRODUCT NUMBER DESCRIPTION QTY START UP MONTHLY
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-ColNetBU-Tl Private T1 backup access [***]
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-Cage Custom Virtual Data Center Space, 15 1 [***]
Racks
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-Cage Custom VDC Setup 1 $[***]
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-Sup-l0 Bundled 12 hours of on demand support 1 [***]
for customers via Exodus Support Line
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-TpBck-L1 Exodus will manage existing tape 1 $[***] [***]
backup procedures and software. Data
to be backed up to Exodus provided
tape device. This includes Tape
Management service and off-site
storage.
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exo-Card 24x7 card access deposit ($100 per 3 [***]
card)
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exodus Subtotal $[***] $[***]
Products & Services
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Exodus Subtotal $[***] $[***]
Colocation
Connectivity
- ----------------------- --------------------------------------- --------------- --------------- ---------------
- ----------------------- --------------------------------------- --------------- --------------- ---------------
EXODUS TOTAL $[***] $[***]
- ----------------------- --------------------------------------- --------------- --------------- ---------------
Custom Area - -----------
. Exodus shall provide GeoCities with 17 Racks for initial configuration.
Baseline Ratio, 120 Mbps, 15 Racks, and (2) 20 Amp circuits per Rack.
(310) 664
- ------------------------ ---------------------------------------- ---- ----------------------- ----------------------
Telco (WorldCom) Local loop access to customer cage $[***] $[***]
(T-l)
- ------------------------ ---------------------------------------- ---- ----------------------- ----------------------
NOTE 1:
USAGE BASED BANDWIDTH MEASUREMENT: - --------------------------------- The Exodus monitoring system will re
cord 5 minute samples of the total line usage (input and output) of your colocation network line over a period of a month. At the end of the month the samples are sorted and the top 5% samples of the total line usage are discarded. The highest remaining v
alue is used as the basis for the bandwidth usage rate for that month and is referred to as the "95 percentile." This rule allows customer to burst up to the 100 Mbps 5% during the month without incurring any increase in price.
[***] Confidential treatment requested for redacted potion.
Note 2: Connectivity Layout:
[Diagram]
Note 3: For a 3 Yr. term, Monthly fee will be $[***].
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
Equipment
- ---------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
CISCO Catalyst 5500
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
PRODUCT NO: DESCRIPTION: OTY UNIT PRICE EXTENSION
- ----------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-C5500 Catalyst 5500 Chassis 1 $ [***] $ [***]
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-C5508 Catalyst 5500 Power 1 $ [***] $ [***]
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-X5508/2 Catalyst5500 Second 1 $ [***] $ [***]
PowerSupply
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-X5509 Catalyst 5500 1 $ [***] $ [***]
Supervisor Engine-TX
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-X5213A Catalyst 5000 10/l00 4 $ [***] $ [***]
BaseTX Fast Ethernet
Switching Module
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
WS-X5302 Catalyst Switch 1 $ [***] $ [***]
Route Switch Module
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
MEM-RSM-64M 64MB DRAM Option 1 $ [***] $ [***]
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
Total $ [***]
- ------------------------------ ---------------------- ----------- ------------------- -------------------------------
SHIPPING COST AND TAX WILL BE ADDED UPON DELIVERY ADDITIONAL UNITS MAY BE PURCHASED FOR THE SAME PRICING
[***] Confidential treatment requested for redacted portion.
QUOTATION INCLUDES: - ------------------
. Managed Services: In addition to other standard descriptions, GeoCities
----------------
shall receive 12 Hours of bundled System Administration on demand on a
monthly, 7 x 24 basis, based on 120 Mbps floor. GeoCities shall receive 1
Hour of System Administration for each 10 Mbps of usage. Any additional
hours shall be billed at $[***] per Hour.
. Virtual Data Center: Exodus Communications shall provide Racks to GeoCities
-------------------
based on their requirements GeoCities reserves the first right of refusal
for current environment at 1605 Wyatt which is approximately 400 square
feet. Exodus shall provide GeoCities future growth and power based on ratio
established in this agreement as follows: for each 8 Mbps used by
GeoCities, GeoCities shall receive up to I Rack and (2) 20 Amp circuits, as
required. If space and power are required beyond this ratio, Exodus and
GeoCities shall negotiate in good faith.
. Tape Back-Up: See Exhibit I below for detailed overview of services. Note:
------------
Exodus and GeoCities shall jointly determine the optimal architecture,
configuration, and equipment to be utilized to implement a tape back-up
system that is an Exodus owned operated and managed DLT tape drive system.
. CISCO Catalyst 5500 Management: Exodus shall manage and monitor the
------------------------------
GeoCities' CAT5500 This service includes SNMP Monitoring and configuration.
. 24 x 7 monitoring services include the following: Continuity between the
Exodus network and the client point-of-presence; router and filter
administration; domain name administration; TCP/IP address assignment; M-
Bone tunneling; and DNS administration. This service includes 24 X 7
systems administration staff.
. Exodus shall power cycle GeoCities systems as necessary based on pre-
determined policies and procedures which include access to root passwords
and security identification procedures for requestor on a 7 x 24 basis. See
Exhibit II for detailed of Basic Operator Services. Exodus also shall allow
GeoCities to power cycle remotely by providing appropriate network devices
to perform these tasks.
. SNMP monitoring of the line and report if line is down.
. GeoCities reserves the right to secure and acquire their own unique set of
Internet IP addresses. Exodus will allow Customer to utilize a separately
contracted T3 line in the Exodus Data Center. Customer and their provider
of line will be responsible for installation and testing of the line
directly to the customer site at the Exodus facility. Exodus will cooperate
with Customer and their provider during installation, testing and servicing
of the line. Exodus will not be responsible for any maintenance, testing or
service of the line, nor will it assume any liability associated with the
line, except for the willful or grossly negligent acts of Exodus and its
. Exodus will provide a fully integrated CAT 5500 in the data center for
redundancy purposes. For other pertinent product options, see Exhibit III.
[***] Confidential treatment requested for redacted portion.
The terms and conditions of this proposal include and incorporate by reference Exodus' terms and conditions of service and Rules and Regulation.
GEOCITIES EXODUS COMMUNICATIONS, INC.
Signature: /s/ GeoCities Signature: /s/ Exodus Communications, Inc.
------------------------ --------------------------------
(Authorized Signature) (Authorized Signature) Title: V.P. Operations Title: CFO and COO
---------------------------- ------------------------------------ Date: 11/08/97 Date: 11/10/97
----------------------------- -------------------------------------
EXHIBIT 1
TAPE MANAGEMENT SERVICE
-----------------------
Under this service offering Exodus operations personnel will remove and insert backup tapes from a customer designated tape or jukebox device. Exodus personnel can conduct this procedure according to a predefined schedule or on a on-demand basis.
TYPICAL ACTIONS SUPPORTED
. Put new or recycled tapes into a jukebox or tape device
. Remove tapes from a jukebox or tape device
. Assist customer as "remote hands onsite" in the event of a tape jam
. Place removed tapes in customer designated tape storage container or
cabinet in colocation space
. Assist in making tapes available for off-site pickup via Exodus contracted
storage provider or customer chose provider
. Weekly off-site tape storage pickup for up to three 4/8mm tapes
RESPONSE TIMES FOR TAPE RETRIEVAL
. 1 hour response for tape insertion or removal requests of tapes located in
customer colocation space.
. 2 hour, 5 hour and 24 hour response times for off-site tapes can be offered
on a on-demand basis and will incur separate per incident charges.
. 1 week response time for off-site tapes is included.
REQUIRED INFORMATION
. Contact Information
Provides all customer contact information address, email, voice mail,
A list of authorized people who can make use of tape exchange service
. Tape Insertion and Removal Procedure
Detail procedures describing how to handle tapes and access tape
device or jukebox.
. Sign in sheet
Log to be signed when Exodus employee enters customers cage
. Off-site storage log (optional service)
To be used as part of managing off-site storage. The log will record
date/time when and which tapes were picked up for off-site storage.
. Daily Email
Daily email will be sent that summarizes information that was backed-
up the previous day
EXHIBIT II
BASIC OPERATOR SERVICES
-----------------------
Under th
is service offering Exodus operations personnel can act as your remote "hands on-site" when you can't physically be near your system. It does not provide for any system administration level tasks. If a service requiring access to the customer area or syst
e
m is requested, it is assumed such permission will be granted however, Exodus will notify Customer promptly after any such access. Basic Operator Service shall be on a 24 x 7 basis. The creation and establishment of this scope of work shall be defined by
both GeoCities and Exodus in best efforts not later than one month after connectivity.
TYPICAL SERVICES SUPPORTED
. Reboot or power-cycle colocated devices (from keyboard or power switch)
. Provide onsite equipment LED status feedback
. Provide console output feedback
. Cable check/swap
. Swap equipment and server components
REQUIRED INFORMATION
The above typical services must be requested on an on-demand basis or agreed upon prio
r to installation between Exodus and the customer (i.e. documented with an operator's manual). Below is some sample information that will be required documentation for an operator's manual.
. Contact Information
Provides all customer contact information address, email, voice mail,
A list of authorized people which can make use of operator service
. InterNIC Registration Information
Usually provides IP address, domain name...
. Equipment Inventory Information
System/component list for records (including serial numbers, system
name, 0/S revision etc.)
. Network Diagram (if applicable)
LAN diagram with system names and other relevant information
. Operators Guide (if applicable) Any detailed instructions of procedures that may be requested of Exodus operators on an on-demand basis.
EXHIBIT III
OTHER PRODUCT OPTIONS:
---------------------
- ---------------------------------------------------------------------------------------------------------------
Product Number Description Qty Start up Monthly
- ---------------------------------------------------------------------------------------------------------------
Ex-ColNet-Dl0 10 Mbps Ethernet connection 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-ColNet-U1OSU Collocation backbone setup and Configuration 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-cage-R78 Basic 7x8 cage 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-Cage-R785U 7x8 cage setup 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-cage-R148 Basic 14x8 cage 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-Cage-R148SU 14x8 cage setup 1 $[***]
- ---------------------------------------------------------------------------------------------------------------
Exo-Rack-100 Full Rack 1 $[***] $[***]
- ---------------------------------------------------------------------------------------------------------------
[***] Confidential treatment requested for redacted portion.
ATTACHMENT 2
TERMS AND CONDITIONS
1 DEFINITIONS.
1.1 "Customer Area" means the portion of the Internet Data Centers made available to Customer hereunder for the placement of Customer Equipment.
1.2 "Customer's Business" means Customer's services and/or products to be made available via the Internet in connection with this Agreement.
1.3 "Customer Equipment" means Customer's computer hardware, peripheral, and other tangible equipment justified in Attachment 4, as amended from time to
------------ time, that Customer places in the Customer Area pursuant to this Agreement. All changes in Customer Equipment, including but not limited to installation and removal of Customer Equipment, must
be approv
